Summary of Services

The Office of the Ombudsman will:

• Maintain impartiality
• Listen to complaints and concerns
• Maintain confidentiality and visitor anonymity
• Assist visitors in exploring options and potential informal resolutions to complaints and concerns
• Identify trends to alert the university to systemic problems and potential solutions.

The Office of the Ombudsman will not:

• Take sides
• Breach confidentiality
• Conduct formal investigations
• Make policy
• Make managerial decisions
• Act as a substitute for formal grievance, investigative or appeals processes
• Accept notice on behalf of the university
• Provide legal or psychological counseling