* Note: Each case may address multiple issues and/or may include multiple forms of ombudsman intervention.
Types of Ombudsman Intervention include:
- Consultation
- Departmental Facilitation
- Follow-up
- Informal Inquiry
- Mediation
- Negotiation
- Referred to Off-Campus Resource
- Participation in Consultation Group
- Policy/Review Recommendation
- Referral/Options
- Shuttle Diplomacy
- Training
Staff Issues include:
- Co-worker dispute
- Supervisor-Co-worker dispute
- Mid-level management-Senior level management dispute
- Multiple party conflict/dispute
- Internal department/systemic conflict
- Departure from departmental mission statement
- Counter-productive management practices
- Hostile work environment
- Inappropriate/unprofessional work relationships
- Cultural insensitivity
- Process-policy and procedure questions around:
- Clarification of university policies
- Improper business practices
- Performance evaluations
- Corrective action/discipline
- Termination/severance
- Conflicts of Interest
- Grievance and representation rights of non-union employee’s
Faculty Issues include:
- Breakdown of civil engagement between colleagues
- Internal disputes impacting academic mission
- Personnel actions-tenure/merit
- Career advancement concerns
- Disputes or conflicts with:
- Staff
- Undergraduates
- Graduates
- Teaching Assistants
Medical School and UCI Medical Center Issues include:
- Co- worker disputes
- Supervisor /Co-worker dispute
- Mid- level/Senior level dispute
- Multiple party conflict/dispute
- Physician/Principal Investigator dispute
- Internal department/systemic conflict
- Departmental restructuring concerns
- Departure from departmental mission statement
- Funding/grant research concerns
- Improper business practices
- Inappropriate/unprofessional work relationships
- Hostile work environment
- Cultural insensitivity
- Counter-productive management practices
- Patient care complaints and concerns
- Corrective action and discipline process concerns
- Performance evaluation concerns
- Breakdown in communication/leadership, which negatively impacts team cohesion and patient care
Undergraduate Students Issues include:
- Dispute with Academic Advisor
- Dispute with Associate Dean
- Academic probation
- Academic dismissal
- Grade dispute
- Dispute with Faculty/T.A.
- Financial Aid dispute
- On-campus housing dispute
- Off-campus housing dispute
- Assist students in navigating the administrative bureaucracy
- Process policy and procedure questions around:
- Academic honesty rights and due process
- Student conduct investigative interviews
- Re-payment of outstanding bills
- Financial aid appeals
- Filing police complaints
- Policies in general
Graduate Students Issues include:
- Dispute with advisor
- Dispute with Principal Investigator
- Funding concerns
- Research authorship dispute
- Advancement to candidacy concerns
- Dissertation/Exam committee dispute
- Navigating departmental politics
