Benefits of Using the Office

The Office of the Ombudsman

• Provides a confidential place to explore options in order to make an informed decision
• Listens and clarifies issues
• Assists visitors in navigating administrative processes
• Educates visitors on how processes or proceedings work
• Clarifies policies and procedures
• Facilitates communication between parties
• Offers mediation services, to assist parties in reaching their own mutually acceptable agreement
• Offers informal interventions to resolve complaints, conflicts or problems in a timely and discreet manner
• Serves as a referral resource